Gigaohm has a nice post up today about Amazon’s focus on operating efficiency, including this Jeff Bezos quote in a footnote to Amazons’ 2008 letter to shareholders:
At a fulfillment center recently, one of our Kaizen experts asked me, “I’m in favor of a clean fulfillment center, but why are you cleaning? Why don’t you eliminate the source of dirt?” I felt like the Karate Kid.
Read the whole thing. Amazon is one of the more interesting businesses on the planet.